Refund Policy
Last updated 28 September 2026
We want you to be sure before you pay, and fair to you if things go wrong. This policy applies to payments for Caltash paid plans.
1. Try before you pay
Every new account starts with a free 14-day trial of the top plan for its type. No card is needed, and you are never charged unless you choose to subscribe.
2. Cancelling
You can cancel at any time from Plan & billing (Manage billing). Cancelling stops future renewals. You keep your plan until the end of the period you have already paid for, and after that your workspace moves to the Free plan. Your data is kept.
3. Refunds
| Situation | Refund |
|---|---|
| Yearly plan, first payment | Full refund if you ask within 14 days of paying |
| Yearly plan, renewal | Full refund if you ask within 7 days of the renewal charge |
| Monthly plan | No refund for a part-used month. You can cancel before the next renewal. |
| Charged twice, charged the wrong amount, or charged after you cancelled | Full refund of the mistaken charge if you contact us within 30 days |
Where the law gives you refund or withdrawal rights that go further than this policy, for example as a consumer in the EU or UK, those rights are not affected.
4. How to ask
Email support@caltash.com from the address on your account, with your workspace name. We normally reply within 2 business days. Approved refunds go back to the original payment method through Stripe, and usually appear within 5 to 10 business days depending on your bank. Any tax charged on the refunded payment is refunded too.
5. Chargebacks
If something looks wrong on your statement, please contact us first. We can usually fix it faster than a card dispute, and we will refund anything that was charged in error.
6. Free access
Workspaces that have been given free access have nothing to refund.